1. Acceptance of Terms
By scheduling a cleaning service with Blue Bin Crew LLC (“we,” “our,” or “us”), you (“customer,” “you”) agree to be bound by these Terms of Service.
2. Service Overview
We provide residential and commercial trash and recycling bin cleaning. Services may be one-time or recurring, as selected at checkout or booking.
3. Customer Responsibilities
Bins must be empty, accessible, and placed at the curb or designated area on the scheduled cleaning day. We are not responsible for bins that cannot be cleaned due to: Inaccessible locations, Trash or waste still inside, Locked or blocked access If bins are not accessible or empty, you may be charged a missed service fee (up to 50% of the full rate).
4. Missed or Delayed Service
In the event of severe weather, unsafe road conditions, or mechanical failure, Blue Bin Crew may delay or reschedule service. You will be notified via SMS, email, or phone in such cases.
5. Cancellation Policy
You may cancel or reschedule up to 24 hours in advance without penalty. Cancellations within 24 hours of the scheduled cleaning may result in a $10 cancellation fee.
6. Payment Terms
All payments are processed via our secure online platform. Payment is due before service for one-time cleanings and billed automatically for recurring services. Failed payments may result in service interruption.
7. Damage or Liability
While we take care to avoid damage, we are not liable for: Pre-existing damage to bins, curbs, driveways, or surfaces damage resulting from movement of bins to or from the cleaning area, wildlife, pest, or chemical contamination inside bins (we may refuse service in such cases)
8. Refusal of Service
Blue Bin Crew reserves the right to refuse or cancel service for any reason, including (but not limited to): Unsafe conditions, harassment or inappropriate conduct toward employees, repeated failure to make bins accessible
9. Recurring Service Terms
By enrolling in a monthly or quarterly plan, you agree to ongoing billing until you cancel.
You may cancel at any time with 7 days' notice before your next billing cycle.
10. Limitation of Liability
In no event shall Blue Bin Crew be liable for damages exceeding the amount paid for the specific service in question. We do not guarantee specific cleanliness outcomes for heavily soiled, damaged, or infested bins.
11. Modifications
We reserve the right to modify these Terms at any time. Updates will be posted on our website, and continued use of our service constitutes agreement with the updated terms.
