Blue Bin Crew LLC | Last updated: June 19, 2026
This Privacy Policy explains how Blue Bin Crew LLC ("Blue Bin Crew", "we", "us") collects, uses, shares, and protects information when you use our website, request a quote, book a service, or communicate with us by phone, chat, or text. By using our services, you agree to this Policy. It works together with our Terms & Conditions.
1. Information We Collect
Information you provide. When you submit a quote request, book a service, or contact us, we collect your name, phone number, email address, service address, property details (such as bedrooms, bathrooms, and size), service preferences, and any messages or notes you send us.
Payment information. When you pay, your card details are collected and processed by our third-party payment processor. We do not store full card numbers on our systems.
Communications. We collect the content of your calls, chats, and texts with us, including recordings and transcripts of phone calls and conversations with our AI assistant, for scheduling, quality, training, and record-keeping.
Automatically collected information. When you visit our website, we and our analytics providers automatically collect device and usage information such as IP address, browser type, pages viewed, referring page, and interactions, including through cookies and similar technologies. We also capture advertising and referral parameters (such as click identifiers and UTM tags) to understand how visitors find us, and we may store this in your browser.
2. How We Use Your Information
We use your information to:
- Prepare quotes and confirm, schedule, and manage your cleaning appointments;
- Send booking confirmations, reminders, and customer-care messages by SMS and email;
- Process payments and maintain records;
- Operate, improve, secure, and troubleshoot our website and services;
- Respond to your inquiries and provide customer support;
- Measure the performance of our advertising and understand how customers find us;
- Comply with law and enforce our Terms.
3. AI Assistants, Automated Communications & Call Recording
We use artificial-intelligence assistants and automated systems (including our assistant "Alex") to help answer questions, provide quotes, schedule, and send notifications across phone, web chat, and text. These interactions, including audio recordings, transcripts, and message content, are processed by us and by service providers that operate this technology on our behalf, and are used to deliver and improve the service. Phone calls may be monitored or recorded, and we disclose this at the start of calls. By continuing a call after that disclosure, or by communicating with us by chat or text, you consent to this processing.
4. Cookies, Analytics & Advertising
We use cookies and similar technologies to operate the site, remember preferences, measure traffic, and support advertising. Our providers include Google Analytics and Google Ads (to measure visits and ad performance) and Microsoft Clarity (which may record interactions such as mouse movement, clicks, and scrolling to help us understand and improve the site). These providers may collect information through your browser subject to their own privacy policies. You can control cookies through your browser settings, and you can opt out of certain Google advertising through Google's ad settings. Disabling cookies may affect site functionality.
5. SMS Communications
By checking the optional SMS consent box on our quote, commercial, or booking form, you consent to receive SMS messages from Blue Bin Crew LLC at the phone number you provide. Checking the box is not required to request a quote or to book a service. These messages may include appointment confirmations, scheduling updates, and customer care notifications. Message and data rates may apply. Message frequency varies based on your booking activity.
To opt out of SMS messages at any time, reply STOP to any message. For help, reply HELP or contact us at (813) 723-1481.
No mobile information will be shared with third parties, affiliates, or lead generators for marketing or promotional purposes at any time. Mobile information may be shared only with our subcontractors and service providers as needed to perform and support your cleaning service.
6. How We Share Information
We do not sell, rent, or share your personal information — including your mobile phone number and SMS opt-in data — with third parties, affiliates, or lead generators for marketing or promotional purposes at any time. We share information only as follows:
- Independent Cleaners (subcontractors) who perform your cleaning, limited to what they need to reach and service your property;
- Service providers who operate our business on our behalf — including payment processing, text-message and email delivery, AI and call-handling technology, scheduling, cloud hosting and storage, and analytics — under obligations to protect your information;
- Legal and safety purposes, when required by law or to protect the rights, property, or safety of our customers, Cleaners, or company;
- Business transfers, in connection with a merger, acquisition, or sale of assets, subject to this Policy.
7. Data Retention
We keep your information for as long as needed to provide the services, maintain business and tax records, resolve disputes, and comply with law. When information is no longer needed, we take reasonable steps to delete or de-identify it.
8. Your Choices & Rights
You may request to access, correct, or delete your personal information, and you may opt out of marketing messages at any time (reply STOP to texts, or contact us). To make a request, email bluebincrew@gmail.com or call (813) 723-1481. We will respond consistent with applicable law. Some information may be retained as needed for legal, security, or record-keeping purposes.
9. Data Security
We take reasonable administrative, technical, and physical steps to protect your personal information from unauthorized access, loss, or misuse. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
10. Children's Privacy
Our services are intended for adults 18 and older and are not directed to children. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us and we will delete it.
11. Third-Party Links
Our website may link to third-party sites or services we do not control. This Policy does not apply to those sites, and we encourage you to review their privacy policies.
12. Changes to This Policy
We may update this Policy from time to time. The "Last updated" date above reflects the current version, which is always available at bluebincrew.com/privacy-policy. Continued use of our services after an update constitutes acceptance of the updated Policy.
13. Contact Us
If you have questions about this Privacy Policy, contact us at:
Email: bluebincrew@gmail.com
Phone: (813) 723-1481