Terms & Conditions

Blue Bin Crew LLC  |  Last updated: September 13, 2026  |  Wesley Chapel, FL

Welcome to Blue Bin Crew. These Terms & Conditions ("Terms") are a binding agreement between you ("Client", "you") and Blue Bin Crew LLC ("Company", "Blue Bin Crew", "we", "us", "our"). By submitting a quote request, creating a booking, making a payment, communicating with our automated or human representatives, or otherwise using our website or services (collectively, the "Services"), you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Services.

Please read Section 19 (Dispute Resolution; Binding Arbitration; Class-Action Waiver) carefully. It affects how disputes are resolved, requires most disputes to be handled by individual arbitration rather than in court, and waives your right to a jury trial and to participate in a class action, unless you opt out as described.

1. Eligibility & Acceptance

You must be at least 18 years old and able to form a binding contract to use the Services. By using the Services, you represent that you meet these requirements and that the information you provide is accurate. If you use the Services on behalf of a household, business, landlord, or other entity, you represent that you are authorized to bind that party to these Terms.

2. Who We Are

Blue Bin Crew LLC provides residential and commercial cleaning services. Your cleaning service agreement is with Blue Bin Crew. We provide your quote, collect payment, coordinate and assign the cleaning professionals for your visit, and handle booking support, service concerns, and the guarantee described in Section 10.

References to "Cleaners" or "cleaning professionals" mean the people assigned by Blue Bin Crew to carry out your service. Contact Blue Bin Crew about your booking, pricing, payments, cancellations, or any issue with the work. These customer Terms do not determine the employment or contractor status of individual cleaning professionals.

3. Screening & Service Support

Blue Bin Crew takes reasonable steps to vet the cleaning professionals we assign, which may include identity verification and background screening. No screening process can guarantee future conduct. If you have a concern about an assigned cleaning professional or your service, contact Blue Bin Crew. Service quality concerns are handled under Section 10, and damage claims under Section 16.

4. Services & Agreed Scope

Blue Bin Crew provides residential and commercial cleaning in the service areas we confirm for your booking. Your quote and booking confirmation identify the cleaning type, included areas, and any approved add-ons. For a partial cleaning, only the agreed rooms, surfaces, and floor areas are included; the property's total size does not make the booking a whole-home cleaning.

Specialty work and areas outside the agreed scope are included only if Blue Bin Crew confirms them in writing. We may decline or reschedule work we cannot safely provide. Any material change to the price or scope must be explained and approved before that additional work begins, as described in Section 7.

5. Quotes & Pricing

Quotes are based on the information you provide, including property size, bedrooms and bathrooms, condition, service type, frequency, and the areas you want cleaned. Review the price and scope before paying. Your accepted quote and booking confirmation record the agreed price and scope; later changes to a website or calculator do not retroactively change that agreement. If the confirmation does not match what you accepted, contact us so we can correct it before service.

If the property's actual size, condition, or requested scope materially differs from the description, Section 7 applies. Recurring discounts apply only while you remain on the qualifying recurring plan or schedule. We provide at least 7 days' written notice of a recurring price change before it takes effect, including the new price and effective date. You may cancel before a future renewal charge as described in Section 13.

6. Booking & Confirmation

A booking is confirmed only when you have received confirmation from Blue Bin Crew and, where applicable, completed payment or payment authorization. Submitting a quote form, speaking with our assistant, or receiving an estimate does not by itself constitute a confirmed booking. We reserve the right to decline any request at our sole discretion.

7. On-Arrival Reassessment & Upcharges

Every quote is based on the size and condition of the property as described by the Client at the time of booking. When the Cleaner arrives, they will briefly verify the property against that description. If the property is materially larger, or in a substantially dirtier, more cluttered, or more heavily soiled condition than was described, the original quote no longer reflects the actual work required.

In that event, before any cleaning begins, Blue Bin Crew will provide a revised price reflecting the actual scope, either directly or through the assigned Cleaner. The Client may then either:

• Approve the revised price, and the Cleaner will proceed; or
• Decline and cancel the appointment, in which case a flat $49 trip fee applies (rather than the standard cancellation fee), reflecting the Cleaner's travel and reserved time. This is the only charge in this scenario — the larger same-day cancellation and no-show fees in Section 8 do not apply when a Client declines a revised price on arrival.

This policy protects the Client from unexpected mid-service charges and keeps the work within the scope and price you approve. No additional charge is ever applied without the Client's approval first.

8. Cancellation, Rescheduling & Appointment Refunds

Contact Blue Bin Crew by text or phone at (813) 723-1481 or email bluebincrew@gmail.com to cancel or reschedule.

• At least 24 hours before your appointment: there is no cancellation or rescheduling fee. If you cancel a prepaid appointment, the unused prepaid amount for that appointment is refunded in full. If you reschedule, that payment remains available for the rescheduled visit.
• Less than 24 hours before your appointment: a cancellation fee of 50% of the quoted service price applies.
• Once the Cleaner is en route, or for a no-show or lockout: the fee is 100% of the quoted service price.

For prepaid appointments, we refund any amount above the applicable cancellation fee to your original payment method. These fees cover reserved service time and travel. A fee is applied only once: we do not both forfeit a full prepaid cleaning credit and charge a second cancellation fee for the same visit. The separate $49 trip-fee rule in Section 7 applies when you decline an on-arrival revised price.

If we must reschedule. If Blue Bin Crew cannot staff a confirmed appointment, we will notify you promptly and work with you to reschedule. We also provide a $25 service credit toward the rescheduled cleaning; if you prepaid, we refund that $25 to your original payment method. If you do not accept a replacement appointment, we refund the unused payment for the cleaning we did not provide, without a customer cancellation fee. The $25 rescheduling credit does not apply to changes you request or to delays caused by access issues, weather, or other conditions outside our control.

Stopping a monthly subscription and cancelling a scheduled appointment are separate actions. The monthly-plan rules, including unused cleaning-credit refunds, are in Section 13. Quality concerns after a cleaning are covered by Section 10.

9. Access to Property; Unsafe or Hazardous Conditions

The Client is responsible for providing safe, unobstructed access to the property at the scheduled time. If the Cleaner cannot access the property (locked out, no-show, aggressive pet, etc.), the appointment is treated as a same-day cancellation and the corresponding fee applies.

Blue Bin Crew does not provide cleaning in conditions that pose a health or safety risk, including but not limited to biohazardous materials, bodily fluids, mold, severe hoarding, pest infestations, extreme temperatures, or properties without running water or electricity. If such conditions are discovered on arrival, the appointment may be cancelled and a cancellation fee may apply. You agree that the property is reasonably safe for the Cleaner to enter and work in.

10. Satisfaction Guarantee — Room Credit

Room Credit Guarantee. After every clean we send you a photo report showing each room we cleaned, before and after. If any room does not meet the standard, flag that room in your photo report within 24 hours of the report being sent. We will re-clean that room at no charge and credit you the value of that room, calculated as the service price divided by the number of rooms cleaned. A missed spot within an otherwise-cleaned room is re-cleaned free and credited at 25% of that room's value (minimum $10); a room not cleaned to standard is credited at that room's full value. You do not need to submit photos or prove anything; our own photo record is the evidence.

Limits. Room credits are capped at 2 rooms per visit and apply only to rooms included in the agreed checklist for that service. If more than two rooms are flagged, we treat the visit as a full quality review rather than an automatic credit, and we will contact you directly to resolve it, which may include a full re-clean or refund. Credits are issued to your original payment method or applied to your next visit, at your choice. The guarantee covers the quality of cleaning performed. It does not cover pre-existing conditions, damage, normal re-soiling after we leave, or items outside the agreed scope.

Fair use. This guarantee is offered in good faith and relies on it being used in good faith. If flagged rooms are contradicted by our timestamped photo record, or if a Client's flag rate is persistently out of line with our documented work, we may limit that Client to re-cleans without credits on future visits, and we reserve the right to decline future bookings. We will always tell you before any such change applies. Re-cleans and credits are your primary remedy for quality concerns.

If we are late. We give you an arrival window and notify you when your Cleaner is on the way. If we arrive more than 30 minutes after the end of your window for reasons within our control, we apply a $25 credit to that visit automatically. You do not need to ask.

Photo documentation & promotional use. Our Cleaners take before-and-after photos of the work for quality assurance and your service record. By booking, you grant Blue Bin Crew a non-exclusive license to use these photos to document the work and, on occasion, in marketing or promotional materials. We never display your name, address, or any personally identifying information, and we exclude images that show people or personal belongings. To opt out of promotional use, contact us at (813) 723-1481 or hello@bluebincrew.com and we will honor your request.

11. AI Assistants, Automated Communications & Call Recording

Blue Bin Crew uses artificial-intelligence assistants and automated systems to help answer questions, provide quotes, schedule appointments, and send notifications across phone, web chat, and text message. When you interact with our assistant "Alex," you may be communicating with an AI system rather than a human. We disclose this when asked, and a human follows up on bookings.

Automated and AI-generated responses, quotes, and availability are provided for convenience and may contain errors; no booking, price, or appointment is final until confirmed by our system or a representative. You should not rely on an AI statement that conflicts with your written confirmation or your personalized quote page.

Phone calls to or from Blue Bin Crew may be monitored or recorded for quality, training, scheduling, and record-keeping, and we disclose this at the start of calls. By continuing a call after that disclosure, or by communicating with us by chat or text, you consent to such recording and processing. Details on how we handle this information are in our Privacy Policy.

12. SMS Communications

Blue Bin Crew operates a recurring SMS messaging program for service and customer-care notifications. By checking the optional SMS consent box on our quote, commercial, or booking form, you consent to receive SMS messages from Blue Bin Crew including appointment confirmations, booking notifications, reminders, and customer-care messages. You may also expressly request service-related text updates when communicating with us. If you initiate a text conversation, we may reply about your inquiry or booking; this is not consent to unrelated promotional messages. Checking this box is not required to request a quote or to book a service. Message and data rates may apply. Message frequency varies. Reply STOP to unsubscribe at any time. Reply HELP for assistance, or contact us at (813) 723-1481. Mobile opt-in information is never shared with third parties for marketing purposes.

13. Payment & Monthly Cleaning Plans

Payment for your booking. Payment is due in full at booking unless Blue Bin Crew has agreed to different terms in writing. We accept the payment methods offered in your checkout. Card payments are processed by a third-party payment processor. We charge only the agreed service price, approved adjustments, and applicable fees described in these Terms. A deposit arrangement is not created unless we expressly agree to it.

Monthly subscription. If you choose a monthly cleaning subscription, checkout shows the recurring price and billing interval. By expressly accepting the recurring payment at checkout, you authorize that amount to be charged monthly until you cancel. The first payment covers your first scheduled cleaning. Each successful monthly renewal provides one prepaid cleaning credit for a future visit with the scope included in your plan. The first payment does not also create an extra renewal credit. Approved add-ons or changes in scope are priced separately.

Billing and scheduling are separate. Monthly billing starts with your first payment and follows the renewal date shown in your payment confirmation or billing record; it is not necessarily the date of your cleaning. A renewal credit is payment toward a visit, not a second charge for the first cleaning or an automatic confirmation of a new appointment. We coordinate each visit with you, and apply the credit once to that visit. Changing an appointment date does not by itself change your billing date or cancel the subscription.

Cancel future renewals. You may cancel your monthly subscription before the next renewal charge by texting or calling (813) 723-1481 or emailing bluebincrew@gmail.com. State that you want to cancel the monthly plan so we can distinguish it from changing a single appointment. There is no subscription cancellation fee or minimum number of monthly renewals. We confirm the cancellation and stop future renewal charges. Your request time determines whether you cancelled before renewal; a delay in our confirmation does not authorize an additional renewal charge.

Unused prepaid cleaning credits. You may request a refund of unused paid cleaning credits, including when you cancel the plan. We refund the amount actually paid for unused credits to the original payment method, less any applicable late-cancellation fee for a scheduled appointment under Section 8. We do not deduct the same fee twice or charge for an unused visit that has already been refunded. Completed visits are not unused credits; service-quality concerns are handled under Section 10. Promotional and referral credits are distinct from paid cleaning credits and are governed by their stated offer terms and Section 18.

Already scheduled visits. Cancelling the monthly subscription stops renewals but does not automatically cancel a visit you have already scheduled. Tell us if you also want that appointment cancelled or rescheduled. A paid credit remains available for an agreed scheduled visit unless it has been refunded. Refunding a visit, including the first visit, does not by itself stop the monthly plan; request cancellation of the plan as well if you want future charges stopped.

Refund processing and billing questions. Blue Bin Crew handles cancellation and refund requests; refund posting time depends on the payment processor and your bank. Contact us promptly if a charge or credit balance appears incorrect. Nothing in these Terms limits your rights to dispute an unauthorized or incorrect charge under applicable law.

14. Non-Solicitation of Cleaners

Cleaners are engaged through Blue Bin Crew. You agree not to directly hire, contract, solicit, or arrange cleaning services with any Cleaner introduced to you through the Services, outside your service relationship with Blue Bin Crew, for 24 months after your last appointment. Because the actual damages from bypassing that service relationship are difficult to calculate, you agree that a violation entitles Blue Bin Crew to liquidated damages of $2,500 per Cleaner, representing a reasonable pre-estimate of the cost to recruit, screen, and train a replacement, and not a penalty.

15. Acceptable Use & Conduct

You agree to treat Cleaners and our staff with respect and to provide a lawful, non-hostile, non-discriminatory environment free of harassment, threats, or unsafe conditions. You will not use the Services for any unlawful purpose, misrepresent the property or scope, attempt to interfere with or reverse-engineer our systems, or submit false or fraudulent information. We may suspend or terminate access to the Services, and Cleaners may decline or stop service, if this Section is violated.

16. Liability, Damage Claims & Limitation of Liability

Blue Bin Crew carries general liability insurance. If you believe damage occurred during your Blue Bin Crew service, you must notify us in writing within 24 hours of the appointment. Claims reported after 24 hours will not be accepted. We are not liable for:

• Pre-existing damage, normal wear and tear, or items already in fragile condition;
• Damage to improperly secured, unstable, mounted, or antique items;
• Items of extraordinary value not disclosed in writing before service;
• Cash, jewelry, or other valuables left accessible during service;
• Damage caused by Client-supplied products, equipment, or instructions;
• Indirect, incidental, special, punitive, or consequential damages of any kind.

We strongly recommend securing valuables and fragile items before each appointment.

To the fullest extent permitted by law, the total aggregate liability of Blue Bin Crew arising out of or relating to the Services or these Terms shall not exceed the greater of (a) the amount you paid to Blue Bin Crew for the specific service giving rise to the claim, or (b) $250. Some jurisdictions do not allow certain limitations, so some of the above may not apply to you. Except for the satisfaction guarantee in Section 10 and any non-waivable warranties, the Services are provided "as is" and "as available," and we disclaim all other warranties to the fullest extent permitted by law.

17. Assumption of Risk & Indemnification

You acknowledge that cleaning involves inherent risks and that you are responsible for accurately describing your property and securing your belongings. To the fullest extent permitted by law, you agree to defend, indemnify, and hold harmless Blue Bin Crew LLC and its owners, officers, and representatives from and against any claims, damages, losses, liabilities, and reasonable attorneys' fees arising out of: (a) your breach of these Terms; (b) your misuse of the Services; (c) your violation of any law or the rights of any third party; or (d) conditions at your property that you failed to disclose.

18. Referral Program

Blue Bin Crew may offer referral credits to Clients. Credits have no cash value, are non-transferable, and may be applied only toward future cleaning services. We may modify or discontinue the referral program at any time.

19. Dispute Resolution; Binding Arbitration; Class-Action Waiver

Please read this Section carefully. Most disputes can be resolved quickly by contacting us at (813) 723-1481 or bluebincrew@gmail.com, and you agree to first attempt to resolve any dispute informally by contacting us and allowing 30 days to work it out.

If a dispute is not resolved informally, you and Blue Bin Crew agree that any dispute, claim, or controversy arising out of or relating to the Services or these Terms will be resolved by final and binding individual arbitration, rather than in court, except as stated below. Arbitration will be administered by a recognized arbitration provider (such as the American Arbitration Association) under its applicable consumer rules, and may take place in Pasco County, Florida, or by phone, video, or written submission where the rules allow. The arbitrator decides all issues, except that a court may decide the enforceability of this Section.

Class-Action and Jury Waiver. You and Blue Bin Crew agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. You and Blue Bin Crew waive any right to a jury trial. The arbitrator may not consolidate more than one person's claims.

Exceptions. Either party may bring an individual claim in small-claims court if it qualifies, and either party may seek injunctive or equitable relief in court to protect intellectual property or stop unauthorized use of the Services.

30-Day Opt-Out. You may opt out of this arbitration and class-waiver Section by emailing bluebincrew@gmail.com within 30 days of first accepting these Terms, stating your name and intent to opt out. Opting out does not affect any other part of these Terms.

20. Force Majeure

Blue Bin Crew is not liable for any failure or delay caused by events beyond our reasonable control, including weather, natural disasters, illness, labor shortages, utility or network outages, or acts of government. We will make reasonable efforts to reschedule affected appointments.

21. Governing Law & Venue

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law rules. Subject to Section 19, any matter not subject to arbitration shall be brought exclusively in the state or federal courts located in or serving Pasco County, Florida, and you consent to that jurisdiction and venue.

22. Privacy

Your information is handled in accordance with our Privacy Policy. We do not sell or share your personal information, including mobile and SMS opt-in data, with third parties for marketing purposes.

23. Changes to These Terms

We may update these Terms at any time. The "Last updated" date above reflects the current version, which is always available at bluebincrew.com/terms. Continued use of the Services after an update constitutes acceptance of the updated Terms.

24. General

If any provision of these Terms is found unenforceable, the remaining provisions remain in full effect, and the unenforceable provision will be limited or removed to the minimum extent necessary. Our failure to enforce any provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. These Terms, together with the Privacy Policy and any booking confirmation, are the entire agreement between you and Blue Bin Crew regarding the Services. Section headings are for convenience only.

25. Contact

Blue Bin Crew LLC  |  Wesley Chapel, FL
Phone/Text: (813) 723-1481
Email: bluebincrew@gmail.com
Website: bluebincrew.com